Refund policy

Return and Refund Policy

We want you to be happy with your TORQUE purchase. If something isn't right, here is how returns work.

30-day returns
You can return an item within 30 days of delivery for a refund or exchange.

To be eligible, the item must be unworn, unwashed and in its original packaging. For hygiene reasons, we can't accept knee supports that have been worn.

How to start a return
1. Email us at torqueknee@gmail.com with your order number and the reason for the return.
2. We'll reply with return instructions and the return address.
3. Send the item back to us. Please don't send it to any other address, as we can't process returns we haven't approved.

Return shipping
For returns because you changed your mind or ordered the wrong size, you pay the return shipping cost. Shipping charges from your original order are not refundable.

Size exchanges
If the size doesn't fit, we'll exchange it for a different size at no extra cost. Email us and we'll help you pick the right one. Please see the size information on the product page before ordering.

Damaged, defective or wrong items
If your order arrives damaged, has a defect, or isn't what you ordered, email us within 30 days of delivery with your order number and a photo. We'll send a replacement or refund you, and you won't pay for return shipping.

Refunds
Once we receive and check your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5 to 7 business days. Your bank may take a few more days to show it.

Questions
Email us at torqueknee@gmail.com and we'll reply as soon as we can.